E-Commerce AI Chatbots

Overview

We built intelligent AI chatbots for e-commerce stores that handle product questions, order tracking, returns, and recommendations — 24/7, without human intervention.

The Challenge

Online stores drowning in repetitive customer questions, slow response times, no after-hours coverage.

Our Approach

• —Analyzed the most common support tickets to identify automation opportunities
• —Built a RAG pipeline ingesting product catalogues, FAQs, and store policies
• —Integrated directly with WooCommerce for real-time order status and product data
• —Deployed across multiple stores with customizable personality and tone

Impact

• —50-70% reduction in support tickets
• —24/7 customer coverage without additional headcount
• —Average response time under 3 seconds
• —Customers get accurate, context-aware answers instantly

Tools Used